Reference

How club4 Handles Your Personal Information

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

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club4 How club4 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Keep Your Information Safe and Controlled

We take a practical, layered approach to protecting your personal data. From the moment you register through to any withdrawal request via Rocket or bKash, each step is designed to limit exposure and keep you in control of your own information.

Encryption Standards

All data transmitted between your device and our servers uses SSL encryption. Your stored payment details and personal records are encrypted at rest, which means even internal database access does not expose raw values without the correct decryption keys.

Cookie Management

We use cookies to keep your session active and remember preferences like language or last-visited lobby section. You can clear or block cookies through your mobile or desktop browser settings at any time — doing so may log you out but will not delete your account data.

Account Security Layers

Your account is protected by your mobile number and a PIN or OTP verification step. If we detect a login from an unfamiliar device, we send a verification code to your registered number before granting access — this keeps your wallet and history locked to you.

Data Retention Policy

We keep your account records and transaction history for as long as your account is active, plus any additional period required by applicable local regulation. After that window, records are purged from active storage and cannot be recovered or accessed by any team member.

Right to Request Changes

You can ask us to correct inaccurate personal details, update your linked bKash or Nagad wallet, or request that we delete data no longer needed for your account operations. Submit your request through live chat or email and we will action it subject to legal obligations.

Third-Party Sharing Limits

We do not sell or rent your data. Where we share limited information — for example with a payment processor to complete your Rocket withdrawal — we share only what that partner needs to execute the transaction. No marketing data leaves our systems without your explicit consent.

PRIVACY HELP CHANNELS

Reach Us About Your Data Anytime

If you have a question about what data we hold or want to request a change, you can reach us through multiple channels. Our support team handles privacy queries with the same priority as account or payment issues — no separate queue, no runaround.

Live Chat Open the chat widget from any page on our site. Mention your privacy query and the agent will route it to the data team. You can ask for a summary of what information we store against your account or request deletion of specific records where permitted by local law.
Email Send your data request to our support email address listed in your account settings. Include your registered mobile number so we can locate your records quickly. We aim to respond within a reasonable timeframe and will confirm receipt so you know the request is being processed.
Account Settings Log into your club4 account and head to the privacy section under settings. From there you can update your contact details, review linked wallets like bKash or Nagad, and toggle communication preferences without needing to contact support at all.

Common Questions About Your Data at club4

Below are the questions our support team receives most often about personal data, account privacy, and how your information interacts with the wallets and devices you use. If your question is not covered here, reach out through live chat or email.

We collect your name, mobile number, and the wallet details you link — such as bKash, Nagad, or Rocket. We also record device type and browser for security verification. We do not ask for information beyond what is needed to operate your account and process transactions.

Yes. Contact our support team via live chat or email with your registered mobile number. We will compile a summary of stored personal details, transaction logs, and device records associated with your account and send it to you within a reasonable timeframe.

Only with the payment processor that handles your specific transaction, and only the minimum data required to complete it. We never pass your wallet information to marketing partners or unrelated third parties. Your financial details stay within the transaction flow.

Send a deletion request through live chat or email. Once verified, we will close your account and begin purging personal records. Some data may be retained briefly if local regulation requires it, but once that window passes, everything is permanently removed from active systems.

Your account stays dormant with all data intact until you return or request deletion. After an extended inactive period defined by applicable regulation, we may archive and eventually purge records. You will receive a notification to your registered number before any permanent action.

Yes, we log support conversations so agents can reference earlier queries if you come back with a follow-up. These logs are encrypted and access is restricted to the support team handling your case. You can request deletion of chat history through a formal data request.

We use OTP verification sent to your registered mobile number whenever a login attempt comes from an unrecognised device. Combined with SSL encryption and role-restricted internal access, your account remains locked to you unless you share your credentials with someone else.

Yes. Go to account settings, find the linked wallets section, and update your bKash, Nagad, or Rocket details directly. The change takes effect on your next transaction. If verification fails, the system will prompt you to confirm via OTP before saving the new wallet.

The core commitments — encryption, no data selling, your right to request changes — apply to every account holder. However, specific retention timelines and certain rights may vary depending on the regulations in your jurisdiction. Access and eligibility depend on your local law and eligible regions.

Open your account settings and toggle off marketing notifications. You can also reply to any SMS or email with an opt-out keyword. This stops promotional messages immediately but does not affect transactional alerts like OTP codes, withdrawal confirmations, or security notices tied to your wallet activity.

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